Job Description: This part-time seasonal position is responsible for providing our guests with exceptional customer service, following proper uniform standards, maintaining cleanliness of your work environment, and gaining knowledge of specific job duties. This position currently requires weekday availability (8AM-5PM) and weekend availability through December, to include a rotation of mornings and evenings, weekends, and holidays. Positions are currently available for employees age 18 or older who are available to work throughout the fall for HERSHEYPARK in the Dark and Christmas Candylane (October, November and December). Job Functions:　 Season Pass Office Staff: may be required to do one or all of the following tasks depending on the assigned job: Call center for on-line ticketing issues Sell, process, and mail season pass and advance ticket orders Answer the Hersheypark Information Line, with questions pertaining to Hersheypark hours, prices, lodging, area attractions as well as handle guest complaints Handle Clerical duties such as filing, answering phones, and filling out paperwork Basic Qualifications: Must be at least 18 years of age on the day of applying for this position Additional Qualifications: Must have strong verbal communication skills Must have strong conflict resolution/problem solving skills Must be able to navigate different computer programs, including keyboarding skills Must be friendly, upbeat, and work well with other employees and be able to interact with our guests Must have reliable transportation to and from work for your scheduled shifts Must be able to speak, write, and understand English Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines. Please note some departments may be more stringent on the appearance guidelines due to business need. Must have the ability to safeguard confidential information Working Conditions: Must be able to work a minimum of 4 days per week, September through December, to include a rotation of mornings and evenings, weekends, and holidays. Must be able to work in combination of indoor and outdoor weather conditions Physical requirements include standing, sitting, walking, bending, reaching, and communicating Hershey Entertainment and Resorts is an Equal Opportunity Employer

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