Job Description:
This position is responsible for conducting the front-of-the-house and back-of-the-house audit for the Hershey Lodge.
Job Functions:
Responsible for breaking down room revenue by type
Posting and balancing room and tax charges
Balancing all daily postings and activities
Posting and balancing accounts receivable vouchers
Preparing daily Managers' Report
Running and distributing other operating reports
Answer guest phone calls and arrange wake-up calls
Welcoming and registering guests
Coordinating guest arrival and reservations; and performing other duties as assigned.
Basic Qualifications:
Must be 18 years of age or older
Valid driver's license
High School Degree or equivalent
Minimum of 1 year experience in guest customer service.
Additional Qualifications:
Night Audit or hotel accounting experience preferred but not necessary.
Must be able to communicate well with both guests and employees.
Must be able to work independently and make decisions independently.
Familiarity with computerized front office systems, policies and procedures preferred.
Must present professional image appropriate to the Hershey Lodge standards.
Working Conditions:
Physical requirements include standing, finger dexterity, good hearing, performing detailed work at close distances and communicating verbally.
Shift includes 11 PM to 7 AM five days per week; weekends and holidays included.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
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