Job Description: This position is responsible for processing Hersheypark Camping Resorts reservations over the telephone and front counter, registering guests and promoting the concept of Hershey Entertainment & Resorts. This is a seasonal position beginning July/August through December. The working schedule may include evenings, weekends, and holidays based on operational needs. Job Functions: Answering the telephones, including providing information and taking guest reservations Greeting guests at counter, including assisting with check in/check out, answering guests’ questions and completing reservations Support and Execute pre-stay messaging Participate in Roadside check in Process closing reports in accordance with HE&R standards Process cash, check and credit card transactions in accordance with HE&R standards Maintain Office & Lobby Cleanliness Assist with venue cleanliness Participate in campground site inspections to support visual check in/check out Provide exceptional customer service both in office and during site visits Provide feedback regarding processes, guest experiences and employee training Maintain a positive and safe work environment Assist Office Administrators & Office team leaders with other projects and duties as assigned Basic Qualifications: Must be 18 years of age or older. Must have a Valid Driver’s License Additional Qualifications: Strong verbal communication skills and ability to work well with the public. Good organizational skills, clerical and computer skills. Working Conditions: Must be able to work a flexible schedule including evenings, holidays and weekends Must be able to work indoor and/or outdoor environments in various weather and temperature conditions Physical requirements include walking and standing 45% of the time, bending and stooping 20% and sitting 35% of the time. Must be able to lift 25 lbs. Hershey Entertainment & Resorts is an Equal Opportunity Employer

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