In part 2 of this 2 part series, you'll gain tremendous omni-channel insights as Vanathy Lakshmi, VP, Digital Product, from Sally Beauty, Pawan Gupta, Principal, Commerce & Omnichannel Services, from Perficient and Brendan Witcher, Vice President / Principal Analyst of Digital Business Strategy at Forrester have a lively discussion on such topics as inventory management, curbside pick-up and realigning your processes with your employees to achieve customer experience excellence.
Guest speaker, Brendan Witcher, Vice President/Principal Analyst of Digital Business Strategy at Forrester, will share current research on how retailers are finding success in this post-pandemic marketplace. Then, we’ll welcome Vanathy Lakshmi, VP, Digital Product, from Sally Beauty and Pawan Gupta, Principal, Commerce & Omnichannel Services, from Perficient, as they discuss how to:
Enable up-to-the-minute inventory tracking to reduce safety stock and carrying costs.
Drive foot traffic by enabling BOPIS, curbside pick-up and BORIS to create convenient fulfillment options.
Harness inventory visibility, omnichannel fulfillment, and accurate promise dates to build customer trust and additional revenue."