As healthcare continues to trend toward consumerism – a movement to make the delivery of health services more efficient, convenient and cost-effective – payers need better ways to connect with members. The current COVID-19 crisis has further underscored the need for transformation as organizations manage the increased volume of consumer inquiries and reset how healthcare services are delivered. This session will address the elements that drive a successful digital transformation and highlight how conversational AI in health can help improve the overall member experience.

https://vshow.on24.com/vshow/WatsonHealth2020/content/2439480

Health plan

Webinar