Looking for a professional who can provide top-notch customer service. Employee will be taking calls from customers in another area and dispatching service techs to their location. Once the service call is complete follow up with customer to ensure everything was done to their satisfaction. Will be interacting with Service Techs and Service Manager. Will be filling in for the other 5 CSR's when they are out. This is a fast paced position that spends a lot of time on the phone interacting with internal & external customers. Will need someone highly organized, self motivated, extremely strong customer service & quick on the computer. • Taking Service calls (average 50 per day) • Scheduling up to 20 techs daily, weekly, monthly • Working with customer websites to check in & check out • Forecasting tech schedules for Preventative Maintenance • Running reports to review jobs & statuses • Reviewing Service Tickets Daily • Maintaining various spreadsheets • Modifying schedules on an on-going basis as new service requests are received • Communicating through emails daily Hours are Mon-Friday 8am-5pm Starting pay $14.00 D.O.E.

https://vshow.on24.com/vshow/expresspros/content/1098752

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