We’ve all heard the classic case studies in the private and public sectors where organizations get customer service right. While the statistics and stories are helpful, what you really need is a game plan - a “playbook” - that takes you step-by-step through the process of designing, executing and evaluating a world-class program. That's why we created the “Customer Service Playbook for Government,” which is based on external research, expert interviews, HowTo.gov, Oracle resources, and engagement with the GovLoop community.

https://vshow.on24.com/vshow/govloop5/content/866827

Citizen Engagement

Research